At a glance
- Sector: Hygiene, cleaning products and workwear
- Service: APC Overnight next-day delivery
- Products: Liquids, cleaning products, PPE and oversized goods
- Relationship: Approximately six years
- Priority: Specialist handling and dependable local support
The business
Established in 1911, Lixall has a long history of supplying washroom, cleaning, floor-care, protective clothing, housekeeping and catering products to commercial and industrial customers.
Its extensive range includes everything from workwear and paper products to liquids, machinery and larger items. This variety means its delivery requirements are rarely one-size-fits-all.
The challenge
Lixall had previously worked with other couriers but wanted a delivery partner that could provide stronger local support and understand the practical challenges created by its product range.
Some consignments contain liquids and require specialist handling. Others are large, awkward or unsuitable for standard automated parcel processes.
The business needed a carrier that could identify these requirements, recommend the correct service and help prevent unsuitable freight from entering the wrong delivery process.
The solution
Located close to one another in Leyland, Lixall and Archive Business Centre were well placed to develop a strong local relationship.
Lixall began working with ABC approximately six years ago. It now uses APC Overnight next-day delivery alongside specialist options for liquids and larger, non-standard freight.
ABC helps identify consignments that require additional care and selects the most appropriate service for their size, contents and handling requirements.
If Lixall needs advice, it can speak directly to a nearby team that understands both its account and the goods it sends.
A reciprocal local partnership
The relationship extends beyond collections and deliveries. Lixall supplies workwear used by ABC, creating a reciprocal partnership between two established local businesses.
As Lixall’s requirements have developed, ABC has adapted its support and helped the company access wider delivery capability through the APC Overnight network.
Client perspective
“Before moving to APC, we were regularly let down by our previous carrier, especially during the busy Christmas period. Missed collections and unreliable service were becoming a real problem.
I gave APC a call and they came out that same day, talked through what we needed and got everything moving.
Five years later, we’re still with them and I can’t fault the service. The drivers are professional and polite, collections are reliable and communication is always good.
Having a carrier you can depend on makes a huge difference. I wouldn’t hesitate to recommend APC to another business.” James Scott, Purchasing and Warehouse Manager
The result
- Next-day delivery through the APC Overnight network
- Specialist options for liquids and unusual freight
- Practical advice before goods enter the network
- A responsive team located close to the business
- A delivery relationship that has developed alongside Lixall
Not every consignment belongs in a standard parcel process
If your business sends liquids, oversized items or other challenging goods, email us at sales@abc-ltd.co.uk about choosing the right service before you book.
