At a glance
- Sector: Flooring manufacture and supply
- Service: Nationwide parcel delivery
- Products: Custom-made matting and flooring products
- Relationship: Approximately ten years
- Priority: Reliable handling and personal customer service
The business
Based at Walton Summit, Matrix Flooring Solutions manufactures and supplies custom flooring and entrance-matting products for commercial, industrial and domestic applications.
Many products are manufactured to an individual customer’s measurements or specification. Once a bespoke product leaves the premises, reliable delivery becomes the final and highly visible part of the customer experience.
The challenge
Before working with Archive Business Centre, Matrix Flooring had used competing carriers but experienced inconsistent service and parcels arriving damaged.
Because many products are made for individual orders, a damaged or delayed consignment can mean remanufacturing the product, arranging another delivery and managing a disappointed customer.
Matrix Flooring wanted a delivery partner that would take responsibility for its consignments and provide a reliable service, rather than simply offering the lowest available price.
The solution
Matrix Flooring chose Archive Business Centre approximately ten years ago.
Since then, ABC has become an extension of its outbound and dispatch operation. Rather than simply collecting parcels, the team provides practical delivery knowledge and support whenever an unusual product or requirement needs to be considered.
Matrix Flooring benefits from the reach of the APC Overnight network while retaining a direct relationship with the local ABC team.
A partnership built on trust
A regular driver visits the business, learns how its dispatch operation works and becomes familiar with the products being collected.
Matrix Flooring knows who is handling its orders, while the driver understands what is expected at collection.
If a problem arises, the company can contact a local team that already understands its account instead of beginning again with an unfamiliar call centre.
That commitment to personal service continues to shape the partnership today.
The result
- A familiar and dependable local driver
- Direct access to an experienced customer-service team
- Greater confidence when sending specialist products
- Nationwide delivery through the APC Overnight network
- A long-term partner that understands the operation
Delivery should protect the work you put into every order
If your products require more care than a standard collection, email us at sales@abc-ltd.co.uk about a service that supports your next stage of growth.
